Shipping and Delivery
- We ship worldwide.
We strive to get all orders received before 1PM (italian time zone) shipped out the same day. Orders not shipped same day wiill be shipped the following (business) day.
We ship weekdays, Monday-Friday. We do not ship on Saturday or Sunday or on any holidays.
Orders received after 1 PM Friday – Sunday will ship on the following Monday, assuming Monday is not a holiday.
We will contact you if for some reason there are any delays.
Please note that it is not possible to make a delivery to a PO box.SHIPPING TIMELINE
Shipping Method Courier Destination Estimated Arrival * Standard Shipping DHL Europe 3-5 Business Days Italy 1-2 Business Days Express Shipping DHL Europe 2-3 Business Days Outside E.U. 3-7 Business Days *Please note, this timing is an estimate only. Due to weather circumstances, customs delays and other factors outside of our control, orders may take longer to arrive.
- We want all our customers to receive high quality products.
If there is something wrong with the product you have received or if your delivery is not identical to your order, please contact our customer service; or send us a mail, including as many details as possible including your order number.
If the product arrives damaged or tf you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 7 days of receipt for a refund.
The customer can return the product even if he had changed mind and he’s not interested in the product anymore.
In case of damaged product or if you are not completely satisfied of it, you can return it in its original package, with all enclosed documentation and the packaging cannot be broken or in any other way damaged, within 14 days from the delivery, to obtain a refund,
The customer, after communicating his reasons (via email, phone or registered mail), has 14 days to return products to eumakeit.
Costs of Products Restitution
In case of annulment, the customer has to pay shipping costs to return products to eumakeit.
All products must be returned in their original packaging with all enclosed documentation.
The packaging cannot be broken or in any other way damaged, neither can the product. Otherwise it will not be possible to obtain a refund.
The goods are your responsibility until they reach our warehouse.
Please ensure you pack the return safely to prevent any damage to the products or boxes.
The customer, after communicating his reasons (via email, phone or registered mail), will receive a refund within 14 days.
The refund will be made through the same payment system the product has been bought through.
Express shipping costs will not be refunded.
Purchases made through Paypal will be refunded directly to Paypal account within 14 days by the annulment.
Purchases made through Bank Transfer will be refunded directly to Bank Account within 14 days by the annulment.
How to Return a Product
- Please note that when you return a product it is very important to state the order number as well as your name, address and phone number. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim.
Please enclose the return form with the returned products: DOWNLOAD THE RETURN FORM.
Our return address is: eumakeit c/o RIGENERA – Via Foggia, 127 – 76121 – Barletta (BT) – Italy. Once we have received the returned products, we will inspect them and process the refund within 7 days.
Telephone and Email Support
- For telephone assistance, contact us at (+39) 0883 51 95 06 or via e-mail at the following address email@example.com.